Return and Exchange Policy – Kiffa Roastery and Café

At Kiffa, we are committed to customer satisfaction and offering high-quality products. If you are not satisfied with your order, please review our return and exchange policy below:

1. Return Policy

1.1 – Food products, such as coffee, granola, and sweets, are non-returnable.
1.2 – Other items, such as accessories and tools, can be returned within 24 hours of receiving the order.
1.3 – The customer is responsible for shipping costs in case of an exchange, unless the error was on our part.
1.4 – Refunds will be processed using the original payment method, within 24 hours to 14 business days from the date of approval, depending on your bank’s policy.
1.5 – Return conditions:

• The product must be unused, in new condition, and in its original packaging.

• The customer must provide a purchase invoice or order number.

• The customer is responsible for shipping costs.

2. Return & Exchange Procedure

2.1 – To request a return or exchange, please contact us via WhatsApp and include your order number and details of the issue.
2.2 – After your request is reviewed by our Customer Service Team, we will provide you with shipping instructions and the necessary steps to proceed.

Important Notes:

• Returns or exchanges must be initiated through our customer service.
  Items purchased online cannot be returned or exchanged at any of our physical locations.

• Discounted or promotional items are non-returnable and non-exchangeable.

• Kiffa Store reserves the right to reject any return or exchange request that does not meet the above conditions.

For any inquiries, don’t hesitate to contact us.
Thank you for choosing Kiffa – we hope you enjoy your coffee experience! ☕💛